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To ensure the lasting beauty and preservation, we advise periodically wiping it with a soft cloth and applying a high-quality metal polish. Our meticulous plating process is designed to maintain the handle's elegant matte appearance and to decelerate the natural oxidation process, thus prolonging its pristine condition.
FAQ's
一般的な FAQ
サンプルを購入して、合わなかった場合は返品できますか?はい - ご希望に応じてサンプルをご注文いただき、不要な商品を返送先住所に返送していただければ返金いたします。
大量注文の場合、割引はできますか?新規ご入会のお客様には割引特典をご用意しております。また、取引注文や大量注文には割引もあります。当社の取引ページにアクセスするか、ライブメッセンジャー、電子メールinfo@handleshopcouture.comでご連絡ください。
ショールームに行って商品を見たりすることはできますか？現時点ではオンラインのみですが、サンプルを注文して、適合しない場合は返品して全額返金していただけます。また、アラブ首長国連邦と米国にも多数の販売代理店があり、限られた範囲の製品を取り揃えております。詳細についてはお問い合わせください。
ノブとハンドルはペアで販売されていますか?
商品タイトル、説明、商品仕様にセットと明記されている場合を除き、すべての商品は単品で販売しております。それでも不明な場合は、サポート チームにお問い合わせください。
Do you offer warranty?
We offer a 5 year warranty on all brass handles, knobs and taps. Everything else falls into our 1 year standard warranty.
This warranty does not cover damages resulting from misuse, improper installation, accidents, alterations, or normal wear and tear.
Can I pair handles from different collections?
To ensure a perfect match in color and finish, we highly recommend selecting all your handles from the same collection. Different collections, even with similar/identical color names, might have slight variations due to the unique manufacturing process each series undergoes. By choosing handles from a single collection, you maintain a consistent and harmonious look throughout your space, enhancing the overall aesthetic and avoiding any unwanted color discrepancies. If you have further questions or need assistance in matching, our customer service team is always here to help!
Why are certain items non-returnable?
Certain items such as our entrance handles, switches & outlets are made to order.
Our additional offerings, including cabinet edge pulls and long cabinet pull handles, are meticulously packaged to guarantee their arrival in pristine condition. Due to the intricate nature of preserving their integrity during transit, we do not accept returns to mitigate the risk of potential damage.
Can I customise the handle length?
Yes! Customisations are available on our edge pulls, long cabinet handles & entrance door handles.
For more information please see our bespoke information page